Complaints Process

HostPico is committed to providing exceptional customer service and resolving any complaints or disputes promptly and fairly. If you are dissatisfied with our services, please follow the steps outlined below to file a complaint:

1. Contact Customer Support:

• Email: support@hostpico.com
• Phone: +8801727904005
• Live Chat: Visit our website for live chat support options.

2. Provide Detailed Information:

• Clearly describe the nature of your complaint, including the specific service or product involved.
• Provide relevant details, such as order numbers, dates, and any correspondence you’ve had with our support team.

3. Response Time:

We strive to respond to all customer complaints within 3 business days.

4. Escalation Process:

If you are not satisfied with the initial resolution provided by our customer support team, you may escalate your complaint to our management team. Please provide additional details or evidence to support your claim.

5. Investigation and Resolution:

Our management team will review your complaint and conduct a thorough investigation. We will work diligently to find a satisfactory resolution and communicate the outcome to you within a reasonable timeframe.

6. Appeal Process:

If you remain dissatisfied with the resolution provided, you may file an appeal with our designated appeals committee. The committee will review your complaint and provide a final decision.

Additional Information:

• We encourage customers to provide feedback and suggestions for improvement.
• We strive to maintain open communication with our customers and address their concerns in a timely and professional manner.

Note: This is a general outline of our complaints process. The specific details and procedures may vary depending on the nature of your complaint and the applicable terms and conditions.

For any further information or assistance, please do not hesitate to contact our customer support team.